Last updated: August 7, 2026
This policy explains when and how refunds or replacements are provided for Vios Infosystems data and marketing services.
Every list is manually verified before it's delivered to you, and is typically delivered within 3–5 business days, depending on file size, after that verification is complete.
We aim for 95%+ email accuracy and 98% accuracy on all other fields. If hard bounces in your delivered list exceed 10% within 90 days of delivery, you may choose either:
To make a request, share your bounce report showing the 10%+ hard bounce rate and we'll review and resolve it promptly. Three free quarterly list updates are also included after delivery as part of our Database Marketing service.
This policy applies specifically to hard bounces exceeding the 10% threshold within the 90-day window. It does not apply to records that were valid at delivery but have since changed, since contact information naturally changes over time.
Refunds or replacements are not provided where:
To request a replacement or refund, email us with your order details and bounce report. We aim to respond within a few business days and resolve valid requests promptly. Approved refunds are returned via the original payment method.
For refund or replacement requests, contact us at info@viosinfosystems.com or 539 W Commerce St, Dallas, TX 75208.
